Requiring the 311 customer service center to accept requests for service and complaints using video call functionality.

This bill would require that the 311 customer service center have the ability to conduct video calls. These calls would be required to use upon request standard real-time captioning services in English or the 10 designated citywide languages as defined by the Mayor’s Office: Spanish, Chinese (including Mandarin, Cantonese, and Taiwanese), Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish. The 311 customer service center would also be required to ensure that at all times at least three call takers fluent in American Sign Language are available.